This applies to all returned items regardless of payment method (i.e Afterpay & Paypal).
For orders placed with Afterpay:
- When we receive the item/s and accept your return, we will issue a Store Credit for the total value of the item/s returned.
- Your agreement with Afterpay will still stand and you will continue to pay any scheduled repayments.
You can return an item/s for a Store Credit within 14 days of receiving your order for Australian orders and 28 days for orders shipped outside of Australia.
All returns must be posted back. Our warehouse is not open to the public - drop off/pick ups are not an option.
We are unable to accept the return of earrings, swimwear, lingerie and novelty items for hygiene reasons.
Sale items are final sale unless deemed faulty. (sale items are deemed sale items in the title)
Store Credits cover the total cost of the item/s returned, excluding shipping charges ($8.00 or $15.00).
We will email your Store Credit within 1-2 business days of receiving your return.
The cost of return shipping is at the customer’s expense, we do not credit for cost of return postage.
PLEASE NOTE: If you return a parcel with ‘Return to Sender’ noted on your parcel $25 will be deducted from your Credit Note as this is how much Australia Post charges for parcels handled this way.
In compliance with Australian Consumer Law, Light & Beauty xoxo is not required to provide a refund if you make a wrong selection, need a different size or change your mind. This includes payments made with AfterPay. We will inspect all returned items upon arrival, returns which fail to comply with our policy will be sent back.
Contact firstname.lastname@example.org for our warehouse details.
*** All sizing's are correct measurements to Australian sizing guideline and you can find our size guideline in FAQ